Health & Safety Update
The Safety of Our Guests and Staff is Our Top Priority
The well-being of our guests and employees is our top priority. To that end, we are doing the following:
- Ensuring employees are informed of and following CDC and OSHA guidelines for working during COVID-19
- Continuing to align our already-stringent cleaning procedures with the latest guidance from the CDC and implementing them with increased frequency
- Providing hand sanitizer stations at convenient locations for guest and employee use
- Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the hotel
- Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates
- Follow CDC health and safety guidelines:
- Follow proper hand washing guidelines.
- Cover your mouth and nose with a tissue when you cough or sneeze.
- Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
- Be courteous on walkways and allow ample space for passing and social distancing.
- To avoid large gathering in lobby area, we kindly ask only one family member be present during the check-in process. Please don’t forget to bring your ID and Credit Card for verification.
- To speed up the check-in process, you can call 800-641-0011 on the day of your arrival and pay your remaining balance.
Open Daily: 10 am - 10 pm
Open Daily: 6 am - 10 pm
Open Daily: 10 am - 10 pm
What is your cancellation policy?
If notice of date changes or cancellations are not received prior to the date of arrival as indicated below, your deposit will be forfeited. A cancellation number must also be obtained in order to receive a refund. Inclement weather or illness are not valid reasons for refunds.
- A 72-hour notice prior to check in is required for hotel reservations.
- Group refunds are dictated by the contract signed.
- If you booked a nonrefundable reservation, you will not be refunded if you cancel at any point after booking.
In the event of cancellation due to COVID-19 concerns or illness, the cancellation policy will remain the same as listed above. The only time exceptions can be made will be if the hotel is required to shut down the building or amenities due to COVID-19 restrictions placed by State or Local Government.
Is smoking allowed on the balcony?
Smoking is not permitted outside of designated areas. In the interest of other guests’ comfort and health, this includes all balconies. Smoking in the room or on the balcony carries a $250 fine.
Is there daily housekeeping?
At this time, there is FULL stay-over housekeeping, including daily replenishment of towels and removal of trash. Change of sheets and in-room cleaning are typically done after three days.
Service for occupied rooms will be limited to the following:
- Removal of trash/replacement of trash bags
- Removal/replacement of towels
- Refurnish toiletries as needed
Are masks required in the hotel?
Masks are now optional
How rooms are being disinfected?
All housekeeping staff will be wearing PPE and change gloves after each room.
Rooms will be cleaned and disinfected by disinfectant machine after each check out.
Rooms may not be serviced while guests are in the rooms/condos.